Shipping Policy

Last updated: September 13, 2026

VARENNE ships orders to the destinations made available at checkout. Available services, costs, and estimated delivery windows are shown before payment and confirmed with the order.

Order processing

Orders are prepared after payment approval. Processing times may vary for personalized items, high-demand periods, security checks, or address verification. If an exceptional delay materially affects your order, we will contact you using the details provided at checkout.

Delivery estimates

Delivery dates are estimates, not guarantees, and may be affected by carriers, weather, customs, remote-area service, public holidays, or events outside reasonable control. Your tracking information will be sent when available.

Address accuracy

Please review the recipient name, postal code, street, number, complement, city, state, country, and contact information before payment. If an order has not yet shipped, contact varennashop@protonmail.com promptly to request a correction. Changes cannot be guaranteed after dispatch.

International orders

International deliveries may be subject to import duties, taxes, brokerage fees, or local procedures. Unless checkout expressly states otherwise, these charges are the recipient's responsibility. Customs processing can extend the delivery estimate.

Missing, damaged, or incorrect deliveries

If tracking shows an unexpected delay, the parcel arrives damaged, or the contents differ from your order, email us as soon as possible with the order number and photos of the parcel, label, and item. We will investigate with the carrier and provide the remedy required by applicable law.