How can I track my order?
When tracking is available, it is sent to the email used at checkout. If you need help, contact varennashop@protonmail.com with your order number.
Can I change or cancel an order?
Contact us as soon as possible. We will try to help before dispatch, but changes cannot be guaranteed once processing or shipping has begun. Statutory cancellation rights remain available where applicable.
What is the return period?
For online purchases delivered in Brazil, the statutory right of withdrawal may be exercised within 7 calendar days after receipt. See our Returns & Refunds Policy for instructions and additional rights.
What materials are used?
Materials and finishes vary by product. Review the specifications on each product page before purchase, especially if you have sensitivities or allergies.
How should I care for my jewelry?
Keep pieces clean and dry after wear, avoid harsh chemicals and impact, and store them separately. See our Jewelry Care Guide.
Do you ship internationally?
Available destinations, services, prices, and estimates appear at checkout. International orders may be subject to local duties or taxes. See our Shipping Policy.
What if my item arrives damaged or incorrect?
Email us promptly with your order number and clear photographs of the item, parcel, and shipping label. We will review the case and provide the applicable remedy.
How do I contact VARENNE?
Email varennashop@protonmail.com.