Last updated: September 13, 2026
We want every VARENNE order to arrive as expected. This policy explains cancellations, returns, exchanges, refunds, and statutory warranty rights for purchases made through our online store.
7-day right of withdrawal
For online purchases delivered in Brazil, you may withdraw from the purchase within 7 calendar days after receiving the order, as provided by Article 49 of the Brazilian Consumer Defense Code. To exercise this right, email varennashop@protonmail.com with your order number and the items you wish to return.
We will provide return instructions and, when the withdrawal right applies, arrange or reimburse reasonable return shipping. The item should be returned with its accessories, packaging, and proof of purchase whenever possible. You may inspect the item as reasonably necessary; excessive use or damage beyond that inspection may be assessed as permitted by law.
Defective or non-conforming products
Jewelry is treated as a durable product under Brazilian consumer law and is covered by the applicable 90-day statutory warranty for apparent or easily identifiable defects, counted from delivery. Hidden defects are counted from the date the defect becomes evident. Please send your order number, a description of the issue, and clear photos so we can review the case and provide the remedy required by law.
Voluntary exchanges
Requests for a different size, color, or model are subject to stock availability. Contact us within 7 calendar days of delivery. Unless the exchange is caused by an error or defect attributable to VARENNE, shipping costs may be the customer's responsibility, as disclosed before the exchange is confirmed.
Items that cannot be returned voluntarily
Outside mandatory consumer rights, we may decline voluntary returns of personalized, engraved, altered, used, or hygiene-sensitive items when they cannot be resold. These limits do not reduce rights that cannot be waived under applicable law.
Refunds
After the return is received and reviewed, we will confirm the outcome by email. Approved refunds are issued to the original payment method, including amounts required by applicable law. Banks and payment providers may need additional processing time before the credit appears.
How to request support
Email varennashop@protonmail.com and include your full name, order number, item, reason for the request, and photos when relevant. Do not send a return before receiving instructions.